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Terms of service

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Terms of service

Last updated on July 23, 2024


Our company supplies different kinds of products. High quality and favorable price. We′re pleased to get your Inquiry and we will come back to as soon as possible. We stick to the principle of "quality first, service first, continuous improvement and innovation to meet the customers" for the management and "zero defect, zero complaints" as the quality objective. To perfect our service, we provide the products with good quality at the reasonable price.

Shenzhen Desention Biotechnology Co., Ltd. Has established a complete quality management system in accordance with national standards. It has taken the lead in passing IS09001 quality system certification, CE certification, RoHS certification, TPD certification, food safety production license and other authoritative certification in the e-cigarette industry, and has obtained the qualification certificate of "contract abiding and trustworthy enterprise in Guangdong Province". In the future, we will continue to adhere to the design concept of "user experience first" and continue to explore and move forward to provide more high-quality products and services.

Brand vision:

Based on user experience, adhere to scientific and technological innovation, and provide global customers with high-quality OEM solutions and high-quality products.

Brand culture:

Moral integrity, self-improvement and innovation

Brand mission:

Developing into an innovative enterprise "living for health and living for responsibility"

INTEGRITY MANAGEMENT

By establishing a sound contract management system, there have never been adverse phenomena such as illegal operation, contract fraud, making and selling fake products since the establishment of the company. Except for force majeure, breach of contract by the other party or termination of agreement by both parties, the contract performance rate reaches 100% and has obtained the qualification certificate of "Guangdong contract abiding and trustworthy enterprise".

MINOR PROTECTION EMISSARY

In 2019, Frozen E. T. Resolutely supported the notice of protecting minors from e-cigarettes on further issued by the People′s Republic of China, took off all Internet sales channels at the First time, and supervised the off shelf actions of third-party agents and sellers. Detension would like to strengthen publicity by product packaging and channel.

TEACHING ASSISTANT SUPPORT

While developing, the company does not forget to give back to the society, actively fulfill social responsibilities and be enthusiastic about public welfare and philanthropy. In 2021, the company signed a donation agreement with Wuhan Polytechnic University to contribute to the construction of education

SAFETY CERTIFICATE

Regarding quality and safety as own responsibility, continuously improve the production and preparation standards, strictly implement the food management system, and imple- ment the compulsory inspection system for the product produced by the enterprise. In order to ensure production quality, Detension would like to spare no effort to strictly implement production under the food grade certification standards which exceed industry standards and actively cooperate with countries in relevant certification and testing required for import.

ENVIRONMENTAL PROTECTION

Detension, insist on clean production and circular economy, enhance the publicity of environmental protection knowledge, improve employees′ awareness of energy conservation and consumption reduction. For the material which could be recycled, Detension adhere to the principle of sustainable use, The production waste shall be discharged in strict accordance with national standards or transferred to qualified environmental protection companies for treatment in accordance with the principle of sustainable use.